Axons Mobility FAQ
Straight answers about Axons Mobility for OEMs, dealers and fleet operators: the product, the free 15-day trial and pricing, the rider app, devices, security and switching from another platform. Each answer describes what the product does today.
OEMs, dealers and fleets
What is fleet management software?
Fleet management software connects every vehicle in a fleet to one console, so the owner sees where each vehicle is, its battery and its health, and controls who can drive it. Axons Mobility is fleet management software with Intelligence and MCP: OEMs see battery and fault patterns across the vehicles they sold, dealers offer connected vehicles under their own brand, and resorts, golf courses and communities run keyless rentals with zones and theft alerts.
Can an OEM see battery and fault data across every vehicle it sold?
Yes. Axons Mobility shows battery health and fault patterns across every connected vehicle, in a console that can carry the maker's own brand.
How do dealers earn from connected vehicles?
Dealers earn a revenue share on every customer they bring through the Partner Program, win service work when health alerts show which vehicles need the workshop, and sell connected vehicles as a premium option. Customers get a console with the dealer's brand, and classic carts can be connected with the Blync device.
Does Axons Mobility work with the vehicles and devices I already have?
Yes. Axons Mobility works with the GPS devices already on your vehicles, any brand, as long as the device shares location and battery and can lock and unlock. Our team connects it. Classic carts without a device can be connected with Blync Pulse from Blync Labs. Axons Mobility sells no hardware.
Can I ask ChatGPT or Claude about my fleet?
Yes. Every Axons Mobility workspace has its own MCP address. Add it as a connector in Claude, ChatGPT or another MCP app, sign in, and ask questions such as "Which vehicles need charging before Saturday's rentals?" The AI app sees only what your role allows, and any change waits for a person to confirm. It is an optional add-on.
Can I use Axons Mobility for rentals?
Yes. Guests unlock a vehicle with your app or an NFC key card, zones warn them when they leave your property and record each time they cross one, and you charge by the hour with a price cap per ride or sell day passes. You see every vehicle live, lock it remotely, and get low-battery alerts so you charge on time.
What can an OEM offer its dealers and fleet buyers?
An OEM can offer its dealers and fleet buyers a connected-vehicle package on Axons Mobility: a live map of every vehicle, keyless unlock by app or NFC key card, zones, theft alerts, battery and health scores, and a branded rider app. The maker sees battery and fault patterns across every connected vehicle it sold, and the console can carry the maker's brand.
Can the fleet console carry our OEM or dealer brand?
Yes. The console runs at its own web address, such as yourbrand.axonsmobility.com, with your name and logo on the console and its login page. Each customer can also get a rider app in its own brand, built and published by our team.
Does it work with classic carts?
Yes. A classic cart can be connected with Blync Pulse from Blync Labs, a device bought from Blync. Fit it, and our team connects it to Axons Mobility. Vehicles with another connected device that shares location and battery and can lock and unlock work too.
How do golf courses protect greens and restricted areas?
Draw greens, tees and other restricted areas as no-go zones on the Axons Mobility map. Riders using your app are warned when they enter one, every breach is recorded with the vehicle and the time, and Ride Replay shows where it happened, so staff can follow up the same day.
How do I protect vehicles from theft at a resort or gated community?
Lock vehicles when they are not in use and let Axons Mobility watch them: it raises an alert when a locked vehicle starts moving and shows its last place on the map. Keyless unlock by app or NFC key card means no keys are left in the vehicles, and zones record every vehicle that leaves the property.
How do I know which vehicles need charging before a busy weekend?
Every vehicle's charge is on the Axons Mobility live map, and vehicles that need charging are kept away from riders until they are charged. Ask the AI assistant, or Claude or ChatGPT through MCP, "Which vehicles need charging?" for the list. Where the battery shares its own data, you also see its health, cycles and temperature.
How do I manage a fleet in a gated community?
Give residents keyless access by app or NFC key card, keep the fleet private to the people you invite, and draw the community's boundary and no-go areas as zones. Axons Mobility shows every vehicle live, alerts you when a locked vehicle moves, and keeps a health score for each one so repairs happen before residents notice. Rides can be free or charged by time.
Product
What is Axons Mobility?
Axons Mobility is AI fleet management software for vehicle makers (OEMs), dealers and fleet operators. Operators get a web console to run vehicles, riders, pricing, repairs and money, and their own branded rider app for iOS and Android. It works with the devices already on the vehicles, any brand, and our team connects them. Intelligence shows what to do next from the fleet's own data, and the MCP connection lets Claude, ChatGPT and other AI apps answer questions about the fleet.
What is Axons Mobility Intelligence?
Intelligence is a set of four decision pages built from an operator's own data: Revenue Insights (ideas with an estimated weekly gain), Fleet Intelligence (a health score for every vehicle and alerts that become work orders), Rider Intelligence (riders at risk of leaving) and Support Insights (team workload and the tickets that need attention). Estimates are labelled as estimates. It is an add-on, free for fleets of up to 25 vehicles.
Which vehicles does Axons Mobility work with?
Golf carts and LSVs of any brand, classic or new, as long as the vehicle's device shares location and battery and can lock and unlock. Other connected vehicle types can be added. Axons Mobility sells no hardware: our team connects your devices.
What is included in the Axons Mobility Operator Console?
The Axons Mobility Operator Console includes a live map with remote lock, unlock, ignition and force-stop; 5 zone types that warn riders and log each time they cross one; fleets, vehicles, devices, NFC cards, riders and trips; time, distance or flat pricing with passes and promo codes; a support desk; work orders with parts stock; and built-in accounting with profit and loss and a balance sheet. It works in 6 languages, including Arabic, in light and dark mode.
What does the Axons Mobility AI Assistant do?
The Axons Mobility AI Assistant answers questions about your fleet in plain words, from your own records. It ranks what needs attention today, explains why a vehicle is offline, and answers with charts, tables, CSV files and PDFs. It sees only what the person asking may see, and changes nothing until a person presses Confirm.
Does Axons Mobility support self-driving shuttles?
Yes, in beta. Axons Mobility runs self-driving shuttles on private, invite-only sites such as hospitals and data centres. The shuttle follows a set route with named stops, riders hail it from the app, and each fleet is free or charges a flat fare.
Does Axons Mobility forecast revenue and rider churn?
Axons Mobility shows estimates, clearly labelled as estimates. Once you have enough ride history, Revenue Insights suggests ideas with an estimated weekly impact, Rider Intelligence shows churn risk and revenue at risk, and Fleet Intelligence gives every vehicle a health score.
Free trial & pricing
How much does Axons Mobility cost?
Axons Mobility is a paid monthly plan that grows with your fleet, with a free 15-day trial on your own vehicles first. The pricing page shows what the plan includes.
How does the 15-day free trial work?
Request the trial and we set up a private fleet for you and email your login right after a short intro call. You connect your vehicles, invite your team, add a few test riders, and use it for 15 days. Other companies on the trial cannot see your data.
What do we need to start the Axons Mobility free trial?
Request the trial on the Axons Mobility website. The Axons Mobility team sets up a private fleet for you and emails your login right after a short intro call. Your vehicles need a connected device that shares their location, battery and lock status and takes lock and unlock commands. Tell us which devices you use and our team connects them.
What is not included in the Axons Mobility free trial?
The trial runs your own vehicles, riders and rides in a private fleet that other companies cannot see. Some finance reports, such as payouts and the annual profit and loss, are shown in a demo rather than in the trial, so book a demo to see them.
Is there a long contract or any extra fee with Axons Mobility?
The contract is monthly — cancel any time. The plan is $499 a month with 25 vehicles, 1,000 transactions and 500 new riders included, then $4 a month for each vehicle above 25, with a one-off $1,500 to get started. Above the plan, small per-transaction and new-rider charges apply as your business grows, and add-ons are priced separately. Your quote shows every rate before you sign. Above 500 vehicles, the price is agreed together.
How are AI assistant credits priced?
Questions to the Axons Mobility AI Assistant use credits. 500 free to start, then packs. 1 credit is 1 US cent; each type of question has a fixed price, and a failed question costs nothing. Connecting your own Claude or ChatGPT to your workspace is a separate add-on: ask about your fleet in Claude, ChatGPT and other MCP apps, with each person's own permissions. Paid with AI assistant credits as you use it.
Rider app
Will riders see our brand or Axons Mobility?
Your brand. Riders get your own app with your name, logo and colours, which our team builds and publishes for you.
How do we get paid by riders?
Rider card payments go straight into your own Stripe account, so you are the seller and the money reaches you directly. Riders pay by card or from a wallet that can top itself up.
What safety checks does the Axons Mobility rider app include?
The rider app includes an ID and selfie check you switch on per fleet, a helmet photo taken on the phone, and a quick sobriety check before a ride. An emergency call button is in the app, and after a crash the app asks the rider if they are OK.
How do riders get help in the Axons Mobility rider app?
Riders search the help FAQ or open a chat with instant answers to common questions, and they can ask for a person at any time. Ride Replay shows the route with harsh braking, speeding and zone breaches marked.
Which phones and languages does the rider app support?
The rider app runs on iOS and Android in 8 languages, under the operator's own brand. Rides keep recording when the phone loses signal.
Does the rider app handle deposits, group rides and parking?
Yes. Riders pay a refundable deposit and can ask for it back in the wallet. Group rides let one rider unlock extra vehicles for friends, each billed separately. Before a ride ends, the app shows the nearest parking zone.
Devices
Does Axons Mobility sell hardware?
No. Axons Mobility is the software. It works with the connected devices on your vehicles, from any maker, and our team connects them for you.
What does a device need to work with Axons Mobility?
It must share where the vehicle is, its battery level and whether it is locked, and take lock and unlock commands. Extras such as remote ignition, crash and tow reports or a card reader add more features where the device has them.
Can we use the trackers we already have?
Yes, if they share that data and take lock and unlock commands. Send us the make, model and the maker's technical documents, and our team connects them.
What happens when a vehicle loses mobile signal?
The ride carries on in the app. If the vehicle's device keeps recording without signal, its route fills in when it reconnects.
Who on our team can lock or unlock vehicles?
Only the people you choose. Roles decide who can send vehicle commands, give credit or force-stop a ride, and you can keep each person to chosen fleets.
Can one fleet mix devices from different makers?
Yes. Vehicles with different devices run side by side in one console, on one live map and in the same reports.
Security & data
Is our data safe?
Yes. Each operator's data sits in its own private workspace that no other company can see. Riders download their data or delete their account in the app, card details stay with Stripe, and you decide who sees money and personal data.
Is each operator's data kept separate?
Yes. Each operator works in its own workspace at its own address, and its vehicles, riders, trips and money are kept apart from every other workspace.
What GDPR tools does Axons Mobility include?
Riders download their data and delete their account from the rider app themselves, and the account is erased after 30 days. Offers go only to riders who opted in, and rider phone numbers are stored securely.
Can we hide revenue and rider details from some staff?
Yes. Give each person the access their job needs, hide money and personal data from whole teams, keep people to chosen fleets, and choose who can unlock vehicles remotely or give credit. You can also see who changed a price or zone.
Can the Axons Mobility AI Assistant take actions on its own?
No. The assistant can propose an action, but nothing happens until a person presses Confirm, and it sees only what that person may see. Claude, ChatGPT or another MCP app reaches your fleet only after you approve it, and its changes need a separate confirmation.
Switching from another platform
Can we switch from our current platform?
Yes. Run the free trial on a few vehicles while your current system keeps running, compare the two side by side, then move the rest of the fleet when you are ready.
How long does it take to go live with Axons Mobility?
Your console and a private fleet are ready right after a short intro call. Going live with riders takes as little as 3 weeks: our team builds your branded app, Apple and Google review it, and your vehicles join as soon as their devices are connected. A new kind of device adds the time our team needs to connect it.
How do we move our vehicles to Axons Mobility?
Tell us which devices your vehicles carry and our team connects them. Then add vehicles one at a time with a wizard, or all at once with a CSV import that you review row by row.
How do our riders move to the new app?
Riders download your branded app on iOS or Android and sign in. You can pre-register riders in bulk with starting credit waiting for them.
Do we need to stop our current system during the trial?
No. The free 15-day trial runs on a private fleet of your own vehicles, so the rest of your fleet can stay on your current system until you decide.
Still have a question? Contact us or book a demo. See also pricing and security and privacy.