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Delete your rider account

How to close your rider account, and what happens to your data and your money. Last updated 8 November 2026.

Company: Axons Mobility
Website: axonsmobility.com
Email: hello@axonsmobility.com

1. Delete from the app

The quickest way is inside the Axons Mobility rider app, where you are already signed in:

  1. Open the app and go to Account.
  2. Tap your name or photo at the top to open Edit Profile.
  3. Scroll to the bottom and choose Delete Account.
  4. The app shows what will be refunded before you confirm. Confirm, and you are signed out straight away.

2. Delete without the app

If you no longer have the app, or you cannot sign in, email hello@axonsmobility.com from the address on your rider account and ask us to close it. We will check you own the account before we do anything, which is why the request has to come from that address. If you cannot use that address either, write to us anyway and we will find another way to confirm who you are.

We answer these requests within 30 days, and usually much sooner.

3. What happens to your money first

We return what is yours before erasing anything:

  • Any wallet balance you paid for by card, and every security deposit still being held, are refunded to the card you used. Refunds normally settle within about five business days.
  • Promo or invite credit is not cash, so it is not refundable. It is simply removed.
  • If you owe money for a ride, closure is blocked until that is settled. The app tells you the amount.

4. What is deleted, and when

Sign-in stops immediately: the account can no longer be used. Your personal data — your name, email, phone number, profile photo, saved places, parking photos and support messages — is erased within 30 days, the window that lets refunds settle first.

We keep a small amount of data after that, because the law requires it, not because we want it:

  • Financial records — invoices, payments and refunds — are kept for seven years under tax and accounting rules. They keep an internal account reference so the books balance; they are not used to contact you or to rebuild a profile of you.
  • Safety and incident records, where an open dispute, claim or investigation involves the ride. These are kept only until that matter closes.

Trip routes and vehicle telemetry are kept without anything identifying you, so operators can still see how their fleet is used.

5. If you ride with more than one operator

Your account belongs to the operator whose service you signed up with — the hotel, community or fleet you ride with. Deleting your account closes it with that operator. If you have signed up separately with another operator, that account is separate and has to be deleted separately.

6. Changed your mind

Within the 30-day window, email hello@axonsmobility.com and we can stop the erasure. After it has run, the data is gone and we cannot bring it back — you would be starting fresh.

7. More detail

Our Privacy Policy explains what we collect and why, and the other rights you have over your data.